Publications

Reimagining Administrative Justice: Human Rights in Small Places, with Nick O’Brien, Palgrave/Macmillan (September 2019)

A Place at the Table: A report on young people’s participation in resolving disputes about special educational needs and disabilities, UK Administrative Justice Institute (2019)

‘What’s in a name? A discussion paper on ombud terminology’, with Varda Bondy, in Hertogh and Kirkham, eds, Research Handbook on The Ombudsman, Edward Elgar (2018)

A Research Roadmap for Administrative Justice, with Maurice Sunkin and Varda Bondy, UK Administrative Justice Institute (2018)

‘The use of informal resolution approaches by ombudsmen in the UK and Ireland: A mapping study’, with Varda Bondy and Carolyn Hirst, www.ombudsresearch.org.uk (2014)

Why use ADR? Pros and Cons, Advice Services Alliance (2012)

Finding and choosing a mediator, Advice Services Alliance (2012)

Mind the Gap: What we’ve learned from the Paralympics“, with David Hilton (2012)

Mediation in Judicial Review: A practical handbook for lawyers, with Varda Bondy, Public Law Project (2011)

Mediation and Judicial Review: An empirical research study, co-researcher on report by Varda Bondy and Linda Mulcahy, Public Law Project (2009)

Small claims mediation: Does it do what it says on the tin?”, with Val Reid, presentation to Hart Legal Workshop, Institute of Advanced Legal Studies (2007)

Enforcing Rights Through Mediation“, Legal Bulletin, Disability Rights Commission (2007)

Doing the Rights Thing”, Mediation in Practice, with Val Reid (2006)

Evaluation of the small claims mediation service at Manchester County Court: Final report to the Better Dispute Resolution Team, Department for Constitutional Affairs (2006)

Mediation and judicial review: Mind the Research Gap“, Judicial Review, vol.10, issue 3, with Varda Bondy and Val Reid (2005)

“ ‘Redress or revenge….and sometimes both’  – considering what consumers want from online dispute resolution”, presentation to conference “Putting ICT into Dispute Resolution Practice” (September 2004)

Seeking Resolution: The availability and usage of consumer-to-business alternative dispute resolution in the United Kingdom”, National Consumer Council and Department of Trade and Industry (URN 03/1616) (2004)

The Use of ADR in Ombudsmen Processes: Results of a survey of members of the British and Irish Ombudsman Association” (2003)

“Ombudsmen”, Journal of the Chartered Institute of Arbitrators, vol. 69, no. 1, with Peter Fenn (2003)

Getting on Stream with Online Mediation“, Mediation Magazine (2001)

“‘‘Informal’ resolution through the Parliamentary Ombudsman: Pros and cons“, The Adviser (2001)

Advising on ADR: The essential guide to appropriate dispute resolution, Advice Services Alliance (2000)