Research hub on ombudsman:

UK Administrative Justice Institute:

Online information:

Mediation in Judicial Review: A practical handbook for lawyers

Lessons from Ombudsmania

How to prepare a mediation position statement – by mediator Philip Hesketh

Useful websites:

Advice Services Alliance – Objective information on using appropriate dispute resolution, provided by Advice Services Alliances

Ombudsman Association – Website of the Ombudsman Association, with overview of ombuds schemes and publications

London SEN Mediation Service – mediation service specialising in disputes between parents and local authorities and schools involving special educational needs and disabilities